Policy Snapshot
Changed your mind or found a flaw? Contact us on WhatsApp within 7 days of receiving your order. Books must be returned in their original, unread condition. We aim for a fair and swift resolution.
A return policy that respects your time.
Ek Pothi handles post-purchase support with clear communication and reliable timelines. If something is off, we make it right quickly.
7 Day Return WindowReal-Time WhatsApp SupportFast Resolution Workflow
What Helps Approval
Unused condition with original tags and packaging.
Request raised quickly after delivery with order details.
Clear product photos for faster validation and routing.
How It Works
1
Notify Us
Within 7 daysSend a WhatsApp message to [Your Number] within 7 days of delivery, explaining the issue.
2
Assessment
1-2 Business DaysWe'll review your request and get back to you within 1-2 business days with next steps.
3
Return Item
As arrangedPackage the book carefully in its original condition. We'll arrange for pickup or provide return instructions.
4
Resolution
3-5 Business DaysUpon receiving the item, we'll process your exchange or refund promptly.
Need to initiate a return now?
Reach us directly and we will guide you through pickup, exchange, or refund in one place.